Introduce yourself and ask their name. Crouch to eye level only if invited.
Ask permission before questions, before calling anywhere, before touching belongings.
Offer choices — “here are a couple of options, which sounds best to you?”
Believe them. Take “no” gracefully. Every question in this app can be skipped.
Don’t promise outcomes (“they’ll definitely have a bed”) — offer to find out together.
Never photograph anyone or share their story online.
911 is for danger and medical emergencies. For welfare concerns about someone sleeping outside, call Main Street Project Van Outreach: 204-232-5217.
If they decline help, leave something concrete: the 211 number, the Van Outreach number, water, a granola bar. A respectful “no pressure” often opens the door next time.
Directory compiled July 3, 2026 · hours and numbers change — when in doubt, call ahead or dial 211.